# MotiCX

MotiCX is a feedback intelligence platform for the automotive industry, enabling OEMs, dealer groups, and distributor networks to collect, analyze, and act on customer feedback across the entire customer journey.

Website: https://moticx.com
Phone: +49 30 762 890 00
Email: info@customer-alliance.com

## Location

Hausvogteiplatz 12, Berlin, Berlin, 10117, DE

## Parent Organization

Customer Alliance - https://www.customer-alliance.com

## Services

- **Customer Feedback Collection & Analysis**: Collect and centralize customer feedback from surveys, online reviews, and social channels across your dealership network, with AI-powered text analytics to surface actionable insights.
- **Review & Reputation Management**: Monitor, respond to, and manage customer reviews across major automotive review platforms and OTAs from a single dashboard, helping dealerships protect and grow their online reputation.

## Frequently Asked Questions

**Q: What is MotiCX?**
A: MotiCX is a feedback intelligence platform built for the automotive industry. A sub-brand of Customer Alliance, MotiCX helps automotive OEMs, dealer groups, and distributor networks collect, analyze, and act on customer feedback to improve satisfaction, retention, and revenue across every touchpoint in the customer journey.

**Q: How does MotiCX help automotive dealerships?**
A: MotiCX centralizes customer feedback from surveys, online reviews, and social channels into one platform. Dealerships get real-time visibility into customer sentiment, automated review management tools, and AI-powered analytics that highlight what to fix and what to double down on. This helps improve satisfaction scores, increase service retention, and drive repurchase rates.

**Q: What customer experience metrics does MotiCX track?**
A: MotiCX tracks metrics including Net Promoter Score (NPS), Customer Satisfaction Score (CSAT), review volume and sentiment trends, response rates, category-level ratings such as sales experience, service quality, and vehicle delivery, and online reputation scores across review platforms.

**Q: How does MotiCX integrate with dealership management systems?**
A: MotiCX supports custom integrations with dealership management systems and CRM platforms, allowing feedback data to flow into existing workflows. The platform also connects with major review sites and OTA channels for centralized reputation monitoring. Integration scope is tailored to each customer's technical environment.